InfoMedia operate an in house customer support centre that houses up to 6 operatives that provide;

•  Live 1st and 2nd line support
•  QA of handsets, portals and content
•  Platform Monitoring
•  Escalation Processes
•  Fault Reporting and SLA Management

InfoMedia provide a range of tools to clients to provide complete flexibility and control of Customer Support. Clients are able to choose the solution that best fulfils their requirements.